We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and in its original condition, with all original tags and packaging. The item must be in good condition and suitable for resale. You will also need your receipt or other proof of purchase.
We reserve the right to deny a return or refund when an item does not meet these conditions.
To request a return, contact us at info@4realmag4uscollection.com within 30 days after receiving your item.
If your return is approved, we will provide instructions explaining where and how to send the item. Do not send merchandise to our mailing address or any other address without receiving return authorization and instructions first. Items returned without prior authorization will not be accepted.
After a return is authorized, the package must be shipped within 14 days. We recommend using a trackable shipping method because 4Real Mag4Us Collection is not responsible for returns lost or damaged in transit.
For returns based on a change of mind, an incorrect size or color selection, or another reason not caused by an error by 4Real Mag4Us Collection, the customer is responsible for return-shipping costs.
If an item arrives damaged or defective, or if you receive an incorrect item, 4Real Mag4Us Collection will cover the approved return-shipping cost or provide another appropriate resolution.
Original shipping charges are nonrefundable unless the return results from an incorrect, damaged, or defective item.
Please inspect your order when it arrives. If an item is damaged or defective, or you receive the wrong item, contact us as soon as possible at info@4realmag4uscollection.com.
Please include your order number, a description of the issue, and clear photographs when applicable so we can evaluate the matter and make it right.
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
Sale items are final sale and cannot be returned, refunded, or exchanged when they were clearly identified as sale items or Final Sale before purchase. Using a general discount or promotional code does not automatically make an item final sale unless that condition was disclosed as part of the promotion.
Gift cards are nonreturnable and nonrefundable.
Please contact us before purchasing if you have questions about whether a particular product is eligible for return.
We do not process direct exchanges. The fastest way to receive a different item, size, color, or style is to request a return for the original eligible item and place a separate order after the return is approved.
We will notify you after we receive and inspect your return and let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and it has not appeared, please contact us at info@4realmag4uscollection.com.
Nothing in this policy limits any rights available to customers under applicable law.
For questions concerning returns or refunds, contact:
4Real Mag4Us Collection
info@4realmag4uscollection.com
