Order Processing
Orders containing products held in our inventory are generally processed within 1–3 business days.
Some products are made to order and fulfilled by a third-party production and fulfillment partner. Made-to-order products generally require approximately 2–5 business days for production before shipping, although certain products, order volumes, or seasonal conditions may require additional time.
Processing time is separate from shipping-transit time. Business days do not include weekends or holidays.
If we experience an unusually high order volume or another processing delay, we will provide an update when reasonably possible.
Shipping Rates and Delivery Estimates
Available shipping methods, charges, and estimated delivery times are calculated and displayed at checkout based on the products ordered and the delivery destination.
Standard domestic delivery generally takes approximately 3–12 business days after processing. Delivery estimates are not guaranteed and may change because of carrier delays, weather, holidays, peak seasons, service interruptions, or other circumstances beyond our reasonable control.
Multiple Shipments
Products in the same order may be stored, produced, or fulfilled from different locations. As a result, an order may arrive in separate packages and on different dates.
When an order is divided into multiple shipments, you may receive a separate shipping-confirmation email and tracking number for each package.
Shipment Confirmation and Tracking
You will receive a shipping-confirmation email when your order, or part of your order, has shipped. The email will include available tracking information.
Tracking information may require up to 24–48 hours to become active after the carrier receives the package.
Address Accuracy and Order Changes
Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your address carefully before submitting your order.
If you discover an error, contact us immediately at info@4realmag4uscollection.com. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing, production, or shipment.
Additional shipping charges resulting from an incomplete or incorrect address may be the customer’s responsibility.
Cancellations
Contact us as soon as possible if you need to request an order cancellation. A cancellation is not guaranteed after an order has entered processing or production.
Made-to-order products generally cannot be changed or canceled once production has begun.
Shipping Destinations
We ship only to destinations available for selection during checkout. If a destination is unavailable at checkout, we are not currently able to ship an order there.
International Orders
When international shipping is available, delivery times may vary based on the destination, carrier, and customs processing.
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated during checkout. These charges are not included in the product price or standard shipping charge.
Customs delays are outside the control of 4Real Mag4Us Collection.
Delayed, Lost, or Marked-Delivered Packages
If your tracking information has not updated, your package is substantially delayed, or the carrier marks it delivered but you cannot locate it, please check the delivery area, confirm the shipping address, and contact the carrier.
You may also contact us at info@4realmag4uscollection.com so we can review the available tracking information and assist with the next appropriate steps.
4Real Mag4Us Collection is not responsible for delays caused by carriers, weather, customs, incorrect delivery information, or circumstances outside our reasonable control. However, we will make reasonable efforts to assist customers with eligible carrier claims or shipping concerns.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, contact us as soon as possible at info@4realmag4uscollection.com. Include your order number, a description of the issue, and clear photographs of the item and packaging when applicable.
Please refer to our Return and Refund Policy for additional information.
Contact
For questions concerning shipping or delivery, contact:
4Real Mag4Us Collection
info@4realmag4uscollection.com
